Shipping Policy

Thank you for shopping with The Glovira. We want your order to arrive safely and as smoothly as possible. Please read our shipping policy below before placing your order.

Order Processing Time

All orders are processed within [1–3 business days] after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or seasonal sales, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details where available.

Estimated Delivery Times

Estimated delivery times may vary depending on your location, courier service, and customs processing.

Typical delivery estimates:

United Kingdom: [6–12 business days]
United States: [7–14 business days]
Europe: [7–15 business days]
Rest of World: [10–20 business days]

Please note that these are estimated timeframes only. Delivery delays can occasionally happen due to customs checks, courier delays, high order volume, weather, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method available.

From time to time, The Glovira may offer free shipping promotions. Any active shipping offers will be clearly shown on our website or at checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email where tracking is available.

Please allow [2–5 business days] for tracking information to update after your order has been dispatched.

If your tracking has not updated after this period, please contact us at support@theglovira.com and we’ll be happy to help.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

The Glovira is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us immediately at support@theglovira.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been shipped.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.

The Glovira is not responsible for delays caused by customs processing.

Lost, Delayed, or Missing Packages

If your order appears to be delayed, please check your tracking details first.

If your package has not arrived within the estimated delivery window, contact us at support@theglovira.com with your order number and we will look into it for you.

If a package is marked as delivered by the courier but you have not received it, please check with your household, neighbours, building reception, or local delivery office first. If you still cannot locate it, contact us and we’ll help guide you through the next steps.

Damaged Packages

If your order arrives damaged, please contact us within [48 hours] of delivery.

Please include:

• Your order number

• Clear photos of the damaged item

• Clear photos of the packaging

We will review the issue and help arrange a suitable solution where applicable.

Questions

If you have any questions about your order or shipping, please contact us at:

Email: support@theglovira.com